CRM

At ProtonDevs.com, we specialize in helping businesses transform and scale using Microsoft Dynamics 365 Customer Engagement (CE). Our end-to-end CRM solutions are tailored to your needs and are designed to enhance customer relationships, drive operational efficiency, and boost profitability. Whether you're a startup, SMB, or enterprise, we provide the right mix of strategy, development, and implementation to make your CRM investment a success..

Our Expertise in Dynamics 365 CE Modules
1. Sales Module
We help your sales team close more deals with a streamlined sales process. With Dynamics 365 Sales:
- Automate your lead and opportunity tracking - Get AI-driven insights for better forecasting and decision-making - Build custom workflows to align with your sales process - Integrate with Outlook, Teams, and LinkedIn for unified communication
How ProtonDevs.com Helps:
We customize your sales pipeline, create dashboards, automate follow-ups, and enable mobility for your sales reps—ensuring quicker conversions and improved win rates.
2. Customer Service Module
Deliver exceptional support experiences and retain loyal customers. With Dynamics 365 Customer Service:
- Manage service cases across channels (email, chat, phone)
- Use AI to route and resolve cases faster
- Set up a knowledge base for self-service
- Track SLAs and improve response times
How ProtonDevs.com Helps:
We design omnichannel service experiences, automate escalation rules, build custom service level reports, and optimize your support workflows to increase first-time resolution and customer satisfaction.
3. Field Service Module
Empower your technicians with tools and insights to deliver outstanding on-site service. With Dynamics 365 Field Service:
- Optimize technician scheduling with AI
- Provide technicians with real-time information via mobile app
- Manage work orders, inventory, and service agreements
How ProtonDevs.com Helps:
We configure intelligent scheduling, customize the mobile app for field agents, integrate with IoT devices for proactive service, and ensure seamless inventory and asset management.
4. Marketing Module
Create impactful marketing campaigns and generate qualified leads. With Dynamics 365 Marketing:
- Design multi-channel campaigns (email, SMS, LinkedIn)
- Score leads based on behavior
- Automate customer journeys
- Get analytics on campaign performance
How ProtonDevs.com Helps:
We build automated customer journeys, create compelling email templates, integrate Dynamics with social media and webinars, and provide detailed marketing analytics to refine strategies.
5. Project Operations Module
Ensure your projects are delivered on time and within budget. With Dynamics 365 Project Operations:
- Manage project planning, resourcing, and billing in one place
- Track time and expenses
- Gain financial insights and forecasting
How ProtonDevs.com Helps:
We help you plan and track complex projects, build time tracking apps, automate invoice generation, and provide visual project dashboards for better management.
Integration with Other CRMs
Already using Salesforce, Zoho, or HubSpot? No problem. Our team has deep experience integrating third-party CRM systems with Dynamics 365 to:
- Migrate historical data seamlessly
- Synchronize contact and account data
- Keep marketing and sales systems aligned
We ensure zero data loss, minimal downtime, and maximum interoperability.
Additional Capabilities
Power Apps
We create low-code/no-code business apps that integrate directly with Dynamics 365. From custom mobile forms to full-scale apps, we empower your users to work smarter.
Power BI
We build interactive, real-time dashboards that visualize your CRM data in ways that inform better business decisions. Whether it’s tracking sales targets, support performance, or field technician efficiency, our reports keep you ahead.
Quality & Commitment
At ProtonDevs.com, quality is not an afterthought—it’s our foundation. Every solution we deliver is:
- Thoroughly tested and optimized for performance
- Built with security and scalability in mind
- Designed with user experience as a priority
- Compliant with Microsoft standards and best practices
Why Choose ProtonDevs.com?
- Certified Dynamics 365 Professionals
- Proven success across industries
- 24/7 customer support
- Fast implementation timelines
- Competitive pricing without compromising quality
Let’s Connect
Contact us today to schedule a free consultation and discover how MurkyJobs.com can help you transform your CRM experience with Dynamics 365 CE.